Privacy Policy

Last updated: 3rd February 2025

This Privacy Policy describes how this website (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from withzara.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. Sources may include website forms, order placements, customer service interactions, and cookies when you browse the Site.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Data is collected in accordance with the UK General Data Protection Regulation (UK GDPR) and, for EU customers, the EU General Data Protection Regulation (EU GDPR). This ensures that your personal data will be handled securely and in compliance with applicable laws.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. Below are the categories of personal information we may collect and examples of the types of information within each category:

Contact Information:

Name, email address, phone number, billing, and shipping address
Used to process orders, fulfil deliveries, and communicate with you regarding your purchases or inquiries
Print Documentation:
Photos of prints stored by us prior to sale for warranty claims and verification
Used solely for validating and processing warranty claims in accordance with the terms of your purchase

This information is collected to provide a smooth and efficient shopping experience, support warranty services, and ensure compliance with applicable legal obligations.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, and email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, and security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. We do not collect personal information from third parties except when required to fulfil orders. For example, we work with payment processors who collect necessary payment details (such as bank account, credit/debit card information, and billing addresses) solely for the purpose of processing payments. These details are not stored by us but are handled securely by our payment processors.

Information We Collect Through Cookies

We use cookies and similar technologies to ensure the proper functioning of the Services and improve your experience when using our Site. Cookies are small text files that are placed on your device when you visit our Site.

Some cookies are essential for the operation of the Site, such as remembering items in your cart, keeping you logged in, or storing your preferences. These are necessary for the Services to function, and you cannot disable them without affecting the performance of the Site.

We do not share cookies with third parties, and we do not use cookies for tracking purposes or collecting personal information. By using our Services, you consent to the use of essential cookies solely for the functionality of the Site.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to you related account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Like many websites, we use Cookies on our Site to ensure the proper functioning of our Services and improve your experience. For specific information about the Cookies that we use in connection with powering our store via Wix, please visit Wix’s Cookie Policy. We use Cookies to power and improve our Site (including remembering your actions and preferences), and to enable essential functions like the shopping cart.

We do not use Cookies for tracking purposes or collecting personal data. While most browsers accept Cookies by default, you can configure your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may impact the functionality of the Site and some Services and may prevent certain features from working properly.

By continuing to use our Site, you consent to the use of essential Cookies necessary for the Site's functionality.

How We Disclose Personal Information

We do not share your personal information with third parties except when necessary to provide the services you have requested. We may disclose your information to third parties who perform essential functions on our behalf, such as payment processors or shipping partners, but only to facilitate the completion of your order.

We will not disclose your personal information to any other third parties unless you have specifically consented to it or when required by law. This includes situations such as responding to legal requests or protecting our rights and the security of our services.

We do not disclose your personal information for purposes such as marketing or advertising, nor do we share any information related to your online activity.

User Generated Content

Our Services may allow you to submit product reviews or other user-generated content. If you choose to submit a review, please be aware that this content will be public and accessible to anyone.

We do not control who will have access to the information you share in your review, and we cannot guarantee that those who view this content will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available through your review, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age. The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children under 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below about your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

- Right to Delete. You may have a right to request that we delete the personal information we maintain about you.

- Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.

- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or by resolving your complaint with your local data protection authority.

International Data Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

To provide our Services, we may need to transfer your personal information to third-party service providers located outside the UK or the European Economic Area (EEA), such as payment processors or printing partners. Whenever we transfer your data outside the UK or EEA, we ensure that appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs), to protect your information in compliance with UK GDPR and EU GDPR requirements.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@zarasultan.com, and we will aim to respond to you within 2 business days.