Last updated February 03, 2025

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AGREEMENT TO OUR LEGAL TERMS

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We are Zara Sultan (We', 'us', or 'our'), a business operated by a sole trader in England.

 

We operate the website http://zarasultan.com (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

 

You can contact us by email at info@zarasultan.com. 

 

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Zara Sultan, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

 

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the 'Last updated' date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

 

The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

 

We recommend that you print a copy of these Legal Terms for your records.

 

TABLE OF CONTENTS

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1. OUR SERVICES

2. INTELLECTUAL PROPERTY RIGHTS

3. USER REPRESENTATIONS

4. USER REGISTRATION

5. PRODUCTS

6. PURCHASES AND PAYMENT

7. RETURN POLICY

8. PROHIBITED ACTIVITIES

9. USER GENERATED CONTRIBUTIONS

10. GUIDELINES FOR REVIEWS

11. SERVICES MANAGEMENT

12. PRIVACY POLICY

13. TERM AND TERMINATION

14. MODIFICATIONS AND INTERRUPTIONS

15. GOVERNING LAW

16. DISPUTE RESOLUTION

17. CORRECTIONS

19. DISCLAIMER

19. LIMITATIONS OF LIABILITY

20. INDEMNIFICATION

21. USER DATA

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

23. MISCELLANEOUS

24. CONTACT US

 

 

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Zara Sultan to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so at their own initiative and are solely responsible for ensuring compliance with applicable local laws.

The Services are not tailored to comply with any specific industry regulations. You may not use the Services in a way that would violate any relevant laws or regulations in your jurisdiction.

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2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks').

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United Kingdom and around the world.

The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use only.

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Your Use of Our Services
Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

• access the Services; and

• download or print a copy of any portion of the Content to which you have properly gained access,
  solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@zarasultan.com. If we ever grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms, and your right to use our Services will terminate immediately.

 

Reviews and User Contributions
If you choose to leave a review or other feedback on our prints or Services, please ensure that it complies with the following:

• Your review must be respectful, truthful, and comply with our 'PROHIBITED ACTIVITIES' section.

• You warrant that your review is based on your own experience and does not contain any confidential or proprietary information.

• You grant us a non-exclusive, royalty-free license to use, display, and publish your review for marketing or promotional purposes.

By leaving a review, you confirm that it does not infringe on any third-party rights, including intellectual property rights, and agree to indemnify us against any claims resulting from your review.

You are solely responsible for the content of your review and for ensuring it does not violate any laws or third-party rights.

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3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (6) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Services for any illegal or unauthorised purpose; and (8) your use of the Services will not violate any applicable law or regulation.

 

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

 

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all activity that occurs under your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

 

5. PRODUCTS

We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

 

6. PURCHASES AND PAYMENT

 

We accept the following forms of payment:

 

-  Mastercard

-  Visa

-  Apple Pay

-  Google Pay

-  Klarna

-  American Express

-  Discover

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You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

 

Prices for all products are subject to change at any time. All payments shall be in GBP.

 

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

7. RETURN POLICY

As all of our products are made to order, all sales are final. We do not accept returns or offer refunds. Please ensure that you have carefully reviewed your order before making a purchase.

In the unlikely event that your product is damaged during shipping or arrives defective, please contact us within 14 days of receiving your order at info@zarasultan.com, and we will work with you to resolve the issue.

 

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without our written permission.

• Trick, defraud, or mislead us and other users, especially to gain sensitive account information, such as passwords.

• Circumvent or disable security features of the Services, including those that restrict content copying or enforce usage limitations.

• Disparage or harm us, the Services, or our reputation in any way.

• Use the Services to harass, abuse, or harm others.

• Misuse our support services or submit false reports of abuse or misconduct.

• Use the Services in a way that violates applicable laws or regulations.

• Engage in unauthorised framing of or linking to the Services.

• Upload or transmit viruses, malware, or other harmful material.

• Engage in automated activities, such as using bots or data mining tools.

• Delete or alter copyright or proprietary rights notices from any content.

• Impersonate another user or use their username.

• Upload or transmit material that collects or transmits information without consent (e.g., spyware, cookies).

• Interfere with the operation of the Services or place an undue burden on our network.

• Harass or intimidate any of our employees or agents.

• Attempt to bypass access restrictions or security measures of the Services.

• Copy or reverse engineer the software that makes up the Services.

• Use the Services for revenue-generating activities, such as reselling products or competing with us.

 

9. USER GENERATED CONTRIBUTIONS

The Services allow users to submit reviews and feedback regarding products. By submitting a review, you grant us the right to use, display, and publish your feedback in connection with the Services. You agree that your review will comply with our guidelines and will not contain harmful, defamatory, or inappropriate content. Reviews should be truthful and based on your genuine experience.

 

10. GUIDELINES FOR REVIEWS

We may provide areas on the Services for you to leave reviews or ratings. When posting a review, you must comply with the following criteria:

1. You should have firsthand experience with the person/entity being reviewed.

2. Your reviews should not contain offensive profanity or abusive, racist, offensive, or hateful language.

3. Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.

4. Your reviews should not contain references to illegal activity.

5. You should not be affiliated with competitors if posting negative reviews.

6. You should not make any conclusions as to the legality of conduct.

7. You may not post any false or misleading statements.

8. You may not organize a campaign encouraging others to post reviews, whether positive or negative.

By posting a review, you acknowledge that reviews are voluntary, and you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.

We may accept, reject, or remove reviews in our sole discretion. We have no obligation to screen reviews or delete reviews, even if considered objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review.

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11. SERVICES MANAGEMENT

We reserve the right, but are not obligated, to monitor the Services for violations of these Legal Terms and take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms. This may include reporting such users to law enforcement authorities. Additionally, we may, in our sole discretion, refuse, restrict access to, limit the availability of, or disable any Contributions or portions thereof. We also have the right to remove from the Services or disable all files and content that are excessive in size or otherwise burdensome to our systems. These actions are taken to protect our rights and property and ensure the proper functioning of the Services.

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12. PRIVACY POLICY

Please review our Privacy Policy, which governs the collection, use, and disclosure of your personal information. You can find the Privacy Policy here.

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13. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. Without limiting any other provision of these Legal Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services (including blocking certain IP addresses) to any person for any reason, or for no reason at all, including, without limitation, for breach of any representation, warranty, or covenant contained in these Legal Terms or any applicable law or regulation. We may terminate your use or participation in the Services, or delete your account and any content or information you have posted, at any time and for any reason, without warning, at our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your own name, a fake name, a borrowed name, or the name of any third party, even if you are acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including civil, criminal, and injunctive measures.

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14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time, for any reason, at our sole discretion, without notice. However, we are not obligated to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other issues or need to perform maintenance related to the Services, which could result in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason, without notice to you. You agree that we will not be liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance. Nothing in these Legal Terms will be construed as obligating us to maintain or support the Services or to supply any corrections, updates, or releases related to them.

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15. GOVERNING LAW

These Legal Terms are governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer residing in the EU, you have the additional protection afforded to you by mandatory provisions of the law in your country of residence. For all other users, these Legal Terms are governed by the laws of England and Wales.

Both you and Zara Sultan agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. This means you may file a claim to defend your consumer protection rights under these Legal Terms in either the courts of England or the courts of the country where you reside.

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16. DISPUTE RESOLUTION

Informal Negotiations
To expedite resolution and minimize the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to resolve any Dispute (except those expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations will begin upon written notice from one Party to the other.

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Binding Arbitration
Any Dispute arising from the relationships between the Parties to these Legal Terms will be resolved through binding arbitration by one arbitrator. The arbitration will be conducted in accordance with the rules of the European Centre of Arbitration. The seat of arbitration will be Birmingham, England, and the language of the proceedings shall be English. The applicable rules of substantive law will be the law of England.

 

Restrictions
The Parties agree that any arbitration will be limited to the Dispute between the Parties individually. To the fullest extent permitted by law, (a) no arbitration will be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to use class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

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Exceptions to Informal Negotiations and Arbitration
The following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:
(a) any Disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a Party;
(b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and
(c) any claim for injunctive relief.
If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable. Such Dispute will be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

 

17. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

 

18. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

 

19. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

20. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

 

21. USER DATA

We will retain certain data that you transmit to the Services solely for the purpose of managing the performance of the Services, specifically order numbers and images of prints before they are sold for warranty purposes. This data will be kept for a period of up to six years. We do not retain personal data beyond what is necessary for record-keeping purposes. While we perform regular backups of data, you are solely responsible for any data you transmit or relate to any activities conducted using the Services. You agree that we shall not be liable for any loss or corruption of data, and you waive any rights to action against us in the event of such loss or corruption.

 

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND RECORDS

By visiting the Services, sending us emails, and completing online forms, you engage in electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, either via email or on the Services, satisfy any legal requirement for written communication. You also agree to the electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Services. You waive any rights or requirements under any statutes, regulations, rules, ordinances, or laws in any jurisdiction that require the delivery or retention of non-electronic records, or payments or credits granted by means other than electronic.

If you wish to stop receiving marketing emails, you can unsubscribe at any time by following the instructions provided in the email.

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23. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

 

24. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

 

Zara Sultan

26 Golden Hillock Road

Birmingham B10 0LJ

England

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Alternatively, you can email us at info@zarasultan.com.